SHIPPING & RETURNS
We deliver domestic and international orders using eParcel, a freight service of Australia Post.
Domestic Shipping is a flat rate of $10.00
All orders are dispatched within 1 business day, using standard domestic shipping (delivery 1-5 business days, depending on location).
International shipping is a flat rate of $30.00 AUD.
We use Australia Post - Registered International Service and Pack & Track (delivery 2-3 weeks, depending on location).
Please email firstname.lastname@example.org if you require any specific instructions or need express services.
We stand behind our garments and want you to love them as much as we do. As such, we provide the flexibility to return most* items within 7 days of your order purchase date. Please ensure items are in a condition that the next customer will be happy to receive (unworn, unaltered, unwashed, undamaged and include all original packaging & tags).
*Swimwear, underwear and sale items are not eligible for return as a result of hygiene considerations (that is, you probably don’t want to wear someone else’s underwear).
Exchange and Refund Process
- Glass Avenue credit voucher with free return shipping, or
- A refund in the original form of payment less a $10 return shipping and processing fee
- Glass Avenue credit voucher with $15 return shipping, or
- A refund in the original form of payment less a $30 return shipping and processing fee
Please note: refunds do not include the cost of initial shipping.